Privacy Policy

We collect what we need to pick something up and bring it to you, and nothing else. We don't sell your information, and we don't use it for advertising.

• Your account — email address, your name, and a password. Passwords are stored hashed by our authentication provider; we never see them.
• Your delivery — pickup and dropoff addresses, a description of the item, the size you chose, and the contact name and phone number you give us.
• Messages — anything you send to your driver through the app.
• Payment records — the amount, the date, and identifiers Stripe gives us. We never receive or store your card number.

Running Divr means a handful of other companies process some of this on our behalf. They're listed here because you deserve to know where your address actually goes:

• Stripe — takes your payment. Your card details go straight to them and never touch our systems.
• Mapbox — receives your pickup and dropoff addresses to work out the driving distance and draw the route map. This is how your price is calculated.
• Supabase — stores your account and your delivery records.
• Vercel — hosts the website.

We may also share information if the law requires it, or if it's genuinely needed to protect someone's safety.

When a driver accepts your delivery, they can see what you're sending, both addresses, and the contact name and phone number you provided — they need these to do the job. They can also message you through the app.

They cannot see your email address, your password, or your payment details. If a driver gives up the job and it returns to the queue, they lose access to it.

Delivery records stay in your history so you can look back at what you sent and what you paid, and because we need them for our own accounting. You can delete your account at any time from your account page. That erases your login, your name and phone number, the addresses on your past deliveries, and your messages with drivers. What each delivery cost and when it happened stays on our books with nothing tying it to you, because payment records have to be retained for tax and accounting purposes.

• You can change your name any time from your account page.
• You can reset your password from the login screen.
• You can delete your account, and everything personal attached to it, from your account page.
• You can ask us for a copy of what we hold about you by emailing us.

Divr isn't intended for anyone under 18, and we don't knowingly collect information from children.

If we change how we handle your information, we'll update this page and the date at the top.

Questions about any of this, or want your data removed? Email hello@getdivr.com.